- Order Support -

Orders usually ship out within 5 business days. For some flat wound and tape wound strings, it might take a little longer (up to 10 business days). We thank you in advance for your patience!

Unfortunately there’s no way to rush an order placed on our website. If you need a product sooner, check out our “Trusted Online Retailers” on each product page as most offer expedited shipping. We suggest purchasing from our Trusted Online Retailers as they offer deals on shipping, too.

All products on our website ship to the USA only.

Beware of some Amazon listings as they have inaccurate or missing information. Therefore, it’s difficult for us to provide post-purchase customer support. Please make sure the product you’re purchasing on Amazon.com fits your instrument before purchasing. We’re working to improve all the Amazon listings out there.

We accept uninstalled strings for a refund or exchange within 30 days of ship date. It's very important to check which scale set your instrument requires before purchasing / installing a string. Email us at info@labella.com with your order # and the reason for your return for approval. We only will refund the cost of the product, not the cost of shipping. And we kindly ask you to cover the cost of shipping back to us, and for exchanges, the cost to re-ship. We have a 30 day return/refund policy on unopened sets. Installation issues will be handled on a case-by-case basis.

- Product Questions -

Don’t fret! ? Contact us with the following information, and we’ll figure out a solution: – Item Purchased referencing a product number – Photo of broken string (zoom in if you can!) – Proof of purchase like a receipt or photo of the string(s) – Any other relevant information - Please do NOT discard of the entire set of strings that have not broken. These strings will not be replaced and are not considered defective. P.S. Any of our flat wound bass strings will break if you wrap the metal portion of the string around the post. Also, if you string any of our flat wounds through the body of the bass (assuming it’s not a “through-body” or Low Tension Flat bass string), they will also break.

It’s very important to determine which scale set fits your bass or else our strings will break upon installation. We’ve created this detailed guide here to help you determine which bass set fits your bass. If you still have doubts, contact us and be prepared with (1) the distance on your bass from where the ball-end is located to the nut (this is not the same scale length), and (2) whether your bass has a top load bridge or through-body bridge.

Our flat wound bass strings epitomize the vintage flat wound tone from the 50s and 60s, and sometimes that can be interpreted as being “dead” in tone. We suggest breaking in a set of flat wound bass strings for a few hours, as the tone usually evens out. You can also try raising your pick-up closer to the string(s) in question. If that doesn’t work, please email us a quick recording, and we’ll come up with a solution.

No, please don’t tug or stretch strings as you run the risk of breaking the string. A few hours of playing will break your strings in tonally and physically.

Unfortunately we do not offer any custom made strings. We apologize for the inconvenience.

We don’t sell single bass strings on our website. If you broke a string by accident, or think you bought the wrong set, email us at info@labella.com and we can figure something out!

Available tension information is available on a product page or the Guides section. If it’s not located there, then we don’t offer the published tension for that particular set.

Only our Low Tension Flats and “Through Body” Deep Talkin’ Bass flat wound bass strings (e.g. 760FS-TB) can string through the body without breaking. The Low Tension Flats need to be installed very carefully if they will be strung through the body.

We taper our flat wound low B strings by the ball-end for better intonation.

No, you cannot. Only the silked portion of the string can be cut, or else the string will unravel like a slinky.

Install the silk portion of the string inside the tuning post, and then slowly bring the string to tension/pitch. The metal portion of the string can now wrap around the post, as long as the silk-end is first installed inside the tuning hole.

No, please remove them before installation. If you need help figuring out which string is which, please refer to our bead guides.

- Artist Endorsements -

We accept applications from professional artists interested in endorsing La Bella Strings. We only consider artists who currently play La Bella and are passionate about music and our brand. Send as much information about yourself and musical career, including your social media account information and someone will get back to you if there’s a possibility of starting a relationship. Contact us here.

*FENDER® is a registered trademark of FENDER MUSICAL INSTRUMENTS CORP and is not associated with E. & O. Mari, Inc. La Bella / E. & O. Mari, Inc.

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